Video
Videotape related questions.
We are able to process the following videotape formats: VHS, S-VHS, VHS-C, S-VHS-C, Hi-8, Digital8, Video8, MiniDV videotapes can only be in NTSC.
If your videotape case is damaged, it must be repaired in order to process the tape. We will automatically repair your case as part of our process; there is no charge for this service.
If your videotape ribbon is damaged, it will also require repair before processing.
If repair involves removing any portion of your footage, we will contact you for approval prior to repair.
PAL tapes (the most common format in Europe and Asia) in VHS, VHS-C, S-VHS, and Video8 videotapes can not be transferred at this moment.
If you have a wedding video or a similar video recorded by a professional, we are able to transfer the footage. Any other third-party copyrighted material must be accompanied by a
copyright waiver form. Please submit a completed form with your order.
If you are unsure whether your media contains copyrighted footage, please feel free to send it to us, and we will send it back unprocessed if we cannot complete the transfer.